Policies and FAQ's

Q. They LOOK good, but do they taste good?
A. If you like fresh baked shortbread/sugar cookies with no preservatives, we think you will be pleased! We use fresh butter from a local creamery and unbleached all purpose flour as our main ingredients. Your cookies are baked and decorated on the same day and then allowed to dry overnight so the icing can set properly. They are shipped the next day to ensure you get the freshest cookies possible.

Q. Are they safe to ship?
A. Every cookie is individually wrapped and protected to prevent damage to the cookie or the work of art that has been created on it. Once assembled into a bouquet or basket, our gifts are then bubble wrapped and surrounded with extra cushioning before they are boxed and shipped to your friend, family member or business associate.

Q. How long do the cookies stay fresh?

A. The cookies are fresh in their original packaging for about 2 weeks. You may freeze them in an airtight container for up to 6 months if needed. Simply take them out of the freezer and let them completely thaw before opening the packaging.  We don't recommend freezing them but it is possible.

Q. How far in advance do I need to place my order?
A. You should place your order at least 2 weeks before you need the cookies to arrive. It takes approx 2 days to finish the cookies from start to finish and 2-3 days for shipping. If you would like to pay for faster shipping, we can do that as well.

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